Helpful answersBefore you become a member
Can I join after any MedHealth scan?
Yes. Join after any completed MedHealth scan and choose any membership. Your previous appointment is already paid for, with no additional upfront payment to join.
How do annual and six-monthly memberships differ?
An annual plan funds one assessment after 12 monthly payments. A six-monthly plan funds one assessment after six monthly payments, with each further six payments funding the next assessment. Choose a frequency appropriate to your clinical needs.
When can I have my first included assessment?
After the applicable 12 or six monthly payments. No additional package fee is due for that funded assessment. Our team will arrange your appointment, subject to clinical suitability and availability. There is no immediate included scan on joining.
Can I choose a different level or examination from my recent scan?
Yes. Your membership choice is independent of your previous examination. For example, after an Essential wellness check you can choose Enhanced or Signature for your future assessment. A later change to an active plan would be subject to the plan-change terms provided before joining.
When does the 10% additional-scan discount apply?
Throughout active membership. Additional scans are booked and paid for separately at the discounted price and remain subject to clinical suitability and local availability.
Can couples choose different memberships?
Yes. Each person can select their own assessment and frequency. We reduce the combined standard monthly membership price by 10%, then round down to a price ending in .99. The couples saving applies while both memberships remain active. Consent and reports remain individual and confidential. Request your couples membership using the button above. Our team will confirm one combined monthly payment setup at the displayed price before you subscribe. Simultaneous appointments are subject to availability.
Where can I attend?
Essential, Enhanced, Pelvic Health and Abdominal Health are available at Portsmouth, Southampton, Fareham and Chichester. Signature and Heart Health are Portsmouth only. Depending on the selected package and clinician availability, examinations may take place over separate appointments.
What is excluded?
Blood tests, routine GP consultations and cardiologist consultations are not included. Echocardiogram results must be discussed with your GP. Thyroid ultrasound assesses structure rather than thyroid function. Prostate ultrasound cannot diagnose or exclude prostate cancer.
Can I cancel my membership?
Yes. Cancel at any time by email or phone, with no cancellation fee or further monthly payments due. Unused payments towards an assessment you have not received will be refunded within 14 days of your request. Payments that funded a completed assessment are not refundable simply because you cancel; your statutory rights are unaffected. We do not reclaim discounts already used on completed additional scans. Read the cancellation and refund terms.
What happens if I miss a payment or want to change plans?
Contact our team to discuss your options before changing your membership. An included assessment is available only after the required six or 12 successful monthly payments and must be fully funded before it takes place. Contact us if a payment fails, or before changing your plan, so we can confirm your payment record and next steps.
What if my health needs change?
Contact us before arranging your assessment so we can review clinical suitability. If MedHealth cannot provide a clinically suitable assessment, we will refund payments towards the undelivered assessment. New, persistent or concerning symptoms should be assessed promptly by your GP rather than waiting for your membership examination.